TERMS & CONDITIONS
Print Policy
Welcome to our print policy section. Here, we outline our terms and conditions for purchasing and downloading our photography prints. Feel free to contact us if you have any questions or need further clarification.
I'm a detailed description of our print policy. We cover aspects such as the permitted use of the prints, the printing process, and the copyright information related to the vintage prints we offer.
Return & Exchange Policy
No Refund or Exchange Policy for Digital Downloads
At On Film, we strive to provide our customers with high-quality digital photography prints and seamless download experiences. As all of our products are delivered in digital format, we have a No Refund or Exchange Policy in place for all digital downloads. Please review the following policy carefully before making your purchase.
1. No Refunds or Exchanges
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Due to the nature of digital products, all sales of digital downloads are final. Once a file has been accessed or downloaded, we are unable to offer refunds, exchanges, or cancellations.
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We encourage you to carefully review the product details and ensure that you are purchasing the correct file, size, and format before completing your order.
2. Exceptions for Major Issues
While we do not offer refunds or exchanges under normal circumstances, we understand that technical issues can occasionally arise. We will consider exceptions in cases of major issues that prevent the digital file from being accessed, downloaded, or used correctly.
Examples of a "major issue" include:
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The file is corrupted or damaged during the download process.
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The file is not the correct product (e.g., an incorrect image or resolution was provided due to an error on our part).
If you experience any technical difficulties or believe there is a problem with your order, please contact us within 7 days of purchase. We will investigate the issue and, if determined to be our fault, offer a resolution—either by providing a corrected file or another appropriate solution.
3. Responsibility of the Customer
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Customers are responsible for ensuring they have the necessary software, hardware, and capabilities to download, view, and print the digital files.
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If you encounter technical issues related to your device or software, we recommend reaching out to your service provider or technical support to resolve the issue.
4. How to Contact Us
If you encounter any issues with your digital download, please reach out to our customer service team within 7 days of purchase. Provide your order details and a description of the issue, and we will assist you as quickly as possible.
By completing your purchase, you acknowledge and accept our No Refund or Exchange Policy for digital downloads, except in cases of major issues as outlined above.
Thank you for supporting On Film. We’re committed to providing you with beautiful, high-quality photography prints and an exceptional customer experience.
Return & Exchange Policy
Print Policy
Print Policy
Welcome to our print policy section. Here, we outline our terms and conditions for purchasing and downloading our photography prints. Please take a moment to review the following information, as it will help ensure a smooth transaction and clarify the various aspects of using our prints.
If you have any questions or need further clarification, don't hesitate to reach out to us.
1. Purchasing and Downloading Prints
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Prints for Sale: We offer a selection of high-quality photography prints for purchase. These prints are available in various sizes and formats. Upon purchase, you will receive a link to download your print in the selected resolution, or we will ship a physical print, depending on your preference.
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Digital Downloads: After completing your purchase, digital downloads will be made available for immediate access. These are high-resolution files designed for printing, and they will be delivered via a secure, direct download link.
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Physical Prints: If you have chosen a physical print, the image will be professionally printed on archival-quality paper using state-of-the-art printing technology. Shipping times may vary depending on your location, and tracking information will be provided once your order has been processed.
2. Permitted Use of Prints
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Personal Use: Prints purchased through our store are licensed for personal, non-commercial use only. You may display the prints in your home, office, or other private spaces, but they are not to be used for any commercial purposes such as resale, distribution, or public exhibitions without obtaining explicit permission.
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Commercial Use: If you wish to use the print for commercial purposes—such as for advertising, resale, or any other form of public display—you must obtain a separate commercial license from us. Please contact us directly for more details about licensing options.
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Modification: You may not alter, modify, or create derivative works from the purchased print without prior written consent from us. This includes cropping, adding graphics, or making any other changes to the original image.
3. Printing Process
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Quality Standards: We take pride in the quality of our prints. All photography prints are produced using premium archival-quality materials to ensure durability and vibrant color reproduction. Our printing process is carried out with care and precision, using professional-grade printers and inks to guarantee the longevity of the image.
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Sizing and Resolution: Each print is available in a variety of sizes, and we provide detailed specifications for each product listing. The files you receive are high-resolution and formatted to ensure optimal printing quality at your selected size. Please refer to the product page for specific details on available sizes.
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Packaging and Shipping: For physical prints, we carefully package each print to ensure it arrives in excellent condition. Prints are shipped in sturdy packaging to prevent bending or damage. Shipping costs and times vary depending on your location, and we provide tracking details for every order.
4. Copyright and Ownership
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Copyright Ownership: All vintage photography prints offered for sale are protected by copyright laws. The copyright to the images remains with the photographer or the copyright holder, even after the print is purchased. The purchase of a print does not transfer any copyright ownership or intellectual property rights to the buyer.
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Attribution: If you use the print in any form of public display (with prior permission for commercial use), proper attribution must be given to the photographer or the copyright holder. This ensures that credit is provided where it’s due.
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No Unauthorized Use: You are not authorised to use the prints in any way that infringes on the copyright holder’s rights, including reproduction, distribution, or any public use beyond the scope of the license granted with the purchase.
5. Returns and Refunds
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Digital Downloads: Due to the nature of digital products, we do not offer refunds for digital downloads once the files have been accessed. If there are any issues with the download process, please contact us, and we will assist in resolving the issue promptly.
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Physical Prints: We want you to be completely satisfied with your print. If there are any issues with the quality or condition of your physical print, please contact us within 14 days of receiving your order, and we will work with you to provide a solution. Returns or exchanges for physical prints are only accepted if the print is damaged during shipping or if there was an error in fulfilling your order.
6. Privacy and Data Protection
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Personal Information: We take your privacy seriously. Any personal information you provide during the purchasing process will be kept confidential and used solely for the purpose of fulfilling your order. We do not share or sell your information to third parties.
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Payment Security: We use secure, encrypted payment systems to ensure the safety of your financial information. All transactions are processed through trusted payment processors to guarantee your peace of mind.
7. Contact Us
If you have any questions or concerns about our print policy or the ordering process, please feel free to reach out to us. We're happy to assist with any inquiries regarding prints, sizing, usage, or licensing.
Thank you for choosing to purchase from our collection of vintage photography prints. We appreciate your support and are committed to providing you with exceptional products and service.